Dallas PD Attributes Slow Response Time To Caller’s Accent

CBS Dallas / Fort Worth

DALLAS (CBSDFW.COM) — Dallas Police say the heavy accent of a store manager delayed their response to a robbery and shootout at a local business on Sunday evening.

The 911 center received a call from an individual reporting a robbery in the 4800 block of Bernal Drive at 11:00 p.m. According to Dallas PD, the caller had a very heavy accent and was speaking very quickly.

The operator had difficulty understanding the caller and did not hear the words “shot” or “shoot”. The call was therefore listed as a robbery and forwarded to the police dispatcher at 11:02 p.m. Police did not respond to the scene until 12:14 a.m.


Police say the delay in response was due to officers already working a number of cases, including an active shooter call, a major accident, a burglary in progress at a residence, and a shooting.

At 11:07…

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