Originally posted on CBS Dallas / Fort Worth:
DALLAS (CBSDFW.COM) – Dallas Police say the heavy accent of a store manager delayed their response to a robbery and shootout at a local business on Sunday evening.
The 911 center received a call from an individual reporting a robbery in the 4800 block of Bernal Drive at 11:00 p.m. According to Dallas PD, the caller had a very heavy accent and was speaking very quickly.
The operator had difficulty understanding the caller and did not hear the words “shot” or “shoot”. The call was therefore listed as a robbery and forwarded to the police dispatcher at 11:02 p.m. Police did not respond to the scene until 12:14 a.m.
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Police say the delay in response was due to officers already working a number of cases, including an active shooter call, a major accident, a burglary in progress at a residence, and a shooting.
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